Do you offer free shipping?
Yes, we do offer free shipping across India on all our prepaid orders.

When will my order ship?
Normally, orders are processed and shipped within 24 to 48 hours. You will receive tracking details once the order has been shipped. except for holidays.

When will my order be delivered?
Delivery times depend on the location and product ordered. It typically takes 24 to 48 hours for processing before shipping.

Do you offer Express shipping?
Yes, express shipping is available. Charges depend on the location and order. Contact us via WhatsApp or call us at +91 8951079040.

What is your return & exchange policy?
You are eligible for a return or exchange if you receive a wrong item, a damaged item.

How do I make a return?
Our return policy can be found in detail on our Returns page: https://craftdeals.in/refund_returns/

How and when will I be refunded?
Refunds are processed once we inspect the returned items and are typically issued as store credit for future purchases.

How do I care for my wooden toys?
Clean with a damp cloth and allow it to air dry. Suitable for children with adult supervision.

Can I cancel or modify my order?
Orders are processed promptly, so cancellations or modifications are not possible after placement. Shipping fees are non-refundable.

Will I receive tracking info?
Yes, tracking information will be sent to your email once the order has shipped.

Are there any imperfections in your handcrafted toys?
Since our toys are handcrafted, there may be minor irregularities that enhance their unique charm. If you have any concerns, feel free to reach out to us.

What happens if I receive damaged, missing, or incorrect items?
Contact us immediately for assistance, and we will guide you on the process.

Can I place an order over the phone?
Yes, you can place bulk, corporate, or return gift orders via WhatsApp or by calling on +91 8951079040.

When will an item be back in stock?
For updates on restocks, follow us on social media or contact us at info@craftdeals.in.